Please contact us at firstname.lastname@example.org or 1-785-842-1319 within the 14-day time period for return instructions. Please reference your order number when requesting a return authorization. We reserve the right not to accept or refund any product returned without the express authorization of Merchtable.
If you need to exchange the item you are returning, we ask that you simply place a new order.
- You are responsible for all return shipping and handling costs. Original shipping costs are not refundable.
- Returned items must be unused, meaning you didn't wear the shirt, open
the CD, try on the underwear, let your cat sleep on the hoodie, etc.
- Only unopened and sealed CDs, DVDs, and vinyl albums may be returned.
- Refunds are not offered for minor cosmetic damage on record packaging and posters, such as bent corners and cracked CD covers.
- Certain sale and discount items are non-returnable.